Frequently Asked Questions
Everything you need to know about shopping with RockyMounts.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75 within the continental United States. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return window. If your garment doesn't fit perfectly, you can initiate a return through our online portal to receive a prepaid shipping label and a full refund or exchange.
What materials do you use in your clothing?
RockyMounts is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and premium wool blends to ensure both comfort and durability in every piece.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor your package in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.